One thing that truly sets a great Severance landlord apart from everything else is going the extra mile to make move-in as easy as possible for your tenant. For this reason, it’s vital to welcome your tenant to their new rental home and supply them with the essential information they’ll need to make an easy transition. By furnishing move-in tips for your tenants, you can start to establish strong relations and better communication primarily, as well as prove that you think about your tenant’s comfort and well-being. When a tenant believes that their landlord knows what is best about them, they are much more likely to make a huge effort into keeping their rental home clean and in good condition. It’s a win-win!
Send a Welcome Letter
When tenants move into a new rental home, there are many things that they need to know to settle in quickly. But during the hustle and bustle of the move, small details can get lost. Consequently, it is recommended to make a welcome letter for your tenant with the necessary information they will need.
To give an example, multiple tenants need to set up utilities in their name when they move into a new rental home. This is information that could take them some time and frustration to track down on their own. Ideally, include a list of the local utility providers and their contact information in your welcome letter. You can also mention which day garbage pick-up falls on and any other necessary info. Delivering this information to your tenant is a minor act that they will appreciate very much.
It’s also a smart thought to have a move-in checklist where the tenant can document the property’s current condition. This is helpful to refer to at the end of the lease when you’re setting up the home for the next tenant, and it will make your tenants feel safe that their deposit won’t be charged for damage that they have not inflicted.
It’s In the Mail
Another excellent piece of information that a tenant will need to know is how to get a mailbox key, if one is not issued to them, and where the mailbox is located. Even though some properties have mailboxes placed in the yard, others may have locked mailboxes down the road or even at a distance from the rental property itself. To avoid overlooking this important information, proceed to put it in your welcome letter to prevent your tenant from spending time tracking down information about the mail delivery service at their new address. Even greater, think about listing the webpage for the US Postal Service’s address change tool. Despite the fact that your tenant can probably locate this information themselves, why not show to them that you are thinking about their needs even before the questions were asked?
Getting In Touch
In the end, if your lease documents do not already specify it, be sure to spell out exactly how your tenant can consult you, what the expected response time is, and how they should pay rent and report maintenance issues. Irrespective of whether you include these instructions in your lease, it doesn’t hurt to copy them into your welcome letter, too. Lease documents can be intimidating for some tenants, who may not recognize where to look or how to read them. In fact, it is preferable to have information tenants will often utilize in more than one place for quick reference. Tenants are far more able to comply with your communication preferences and pay their rent in a timely manner when they recognize what to do and perfectly understand the expectations.
As move-in day can be chaotic, try to send your welcome letter and information at least a week before the day comes. This grants your tenant more time to read the information seriously and get established in their new rental home more rapidly.
Great tenant relations are an important element of effective property management. However, it can also be a difficult responsibility that takes away time from other tasks. Why not let the Severance property management professionals do it for you? At Real Property Management of the Rockies, we make tenant relations a top priority. To learn more about this and the other great services we offer, contact us online today!
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