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Tenant Relations: 4 Ways You Can Minimize Liability Through Communication

Couple in Loveland Apartment Smiling at a SmartphoneGood communication is a key component of the tenant-landlord relationship. Rental property management depends on a foundation of trust and high-quality relationships with others. When applied correctly, effective communication can help you grow your bottom line and help you minimize your liability. But tenant relations and communication skills do not always come naturally. For some Loveland rental property owners, to master these skills, they usually must be practiced over time. To reduce liability and promote tenant relations, here are a few easy recommendations that work with any strategy when managing rental properties.

1.   Make Yourself Available

Perhaps the ideal method to encourage effective communication between you and your tenants is to inform them that you can answer their calls and questions. It’s necessary to demonstrate a willingness to respond to them when they reach out, encouraging them to communicate more honestly and more often. By having frequent conversations with your tenants, you are more likely to gain knowledge about developing maintenance and repair issues early on, along with any other potential risks. In this fashion, you can minimize liability proactively and avoid unnecessary confrontations in due course.

2.   Offer Multiple Ways to Communicate

Today’s communications landscape offers a wide variety of methods to encourage frequent, effective communication between a landlord and your tenant. Due to this, it’s vital to become acquainted with your tenant and give them more than one way to communicate with you. For various tenants, a simple phone call or email may be sufficient. Others may be more willing to interact with you via text or another messaging platform. Regardless of which method you employ, remember to document your communications and follow any applicable laws when your communications involve the lease or legal issues.

3.   Keep It Positive

One of the big reasons why tenants avoid talking to their landlord is that such conversations are commonly negative. Many landlords only talk to their tenants when there is a problem, triggering the tenant to develop negative associations with their landlord, justified or not. To avoid this situation and encourage effective communication with your tenant, try to communicate positive information to them as much as possible. Send them updates on property renovations or repairs, or give them information about fun local events. Thereby, when you do need to converse about more serious matters, your tenants will be keener to listen and respond.

4.   Build Trust

In the tenant-landlord relationship, it’s necessary to keep in mind that building trust works both ways. Not only do you want to trust your tenant, but they also need to trust you to communicate effectively with you. You can build trust with your tenant by keeping to your word, doing what you say you will do, and delivering promised repairs promptly. You can also encourage their confidence by treating them and their time with respect. Make small, respectful gestures such as giving lots of advance notice for maintenance visits and inspections and being honest with your tenant when they ask questions. In this way, you also encourage them to help you keep close tabs on your valuable investment.

As a Loveland property owner and landlord, minimizing liability is always a problem. However, with effective communication with your tenants, you can quickly manage the risks and build a positive professional relationship with those renting your home. Unquestionably, communicating with tenants takes time, patience, and a readiness to be available around the clock. If you have other duties, you might consider hiring a property management company like Real Property Management of the Rockies to take care of tenant relations for you. We make communications simple and effective, something your tenants are sure to appreciate. Also, you’ll free up your time for your other important tasks. Contact us online today or give us a call at 970-658-0410.

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