As a property owner, this is one of your biggest fears: delinquent rent. As a property management company, this is one of the reasons why property owners hire us. Since this is our livelihood, we understand how to deal with these sensitive situations whilst still providing impeccable service.
First, how can we still provide great customer service in situations like this? I think this answer is easier than most owners think. At the end of the day, we are working for the property owners’ best interest. The most important interest is making sure rents are collected in a timely fashion. At Real Property Management of the Rockies, we understand that every decision needs to be made as if we were the property owner. If we treat every situation with that in mind, we are guaranteed to provide great customer service to our owners and our tenants.
Next, how do we make sure tenants understand the importance of paying rent in a timely manner? As a property management company, the last thing we want to do is get to a point where Three-Day legal, late-rent notice is needed and eviction proceedings begin. Property Management companies need to think creatively about how to collect rent, clear up delinquencies and avoid evictions. This again is part of promoting excellent customer service. At Real Property Management of the Rockies, we have a plan in place to ensure property owners’ receive rent and tenants understand the importance of paying rent first.
Lastly, there is a skill that we have learned over the years of our real estate experience. We always keep our tone, whether telephonically or electronically, the same. We keep an even tone as to not inject emotions into the process. Whether dealing with a tenant that is paying on time or dealing with a tenant who is delinquent, the tone is the same. As soon as we get emotional, the tenant feeds off those same emotions. We avoid these situations and treat all tenants as we would want to be treated. This has been one of the most successful practices we have employed over the years.
If you are a property owner in Fort Collins, Loveland, Windsor, or Timnath and are in need of the area’s best property management company, look no further than Real Property Management of the Rockies. With over 20 years of combined experience, Real Property Management provides a comprehensive solution. For more information, please visit us online or call us at 970-658-0410.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.